Refund policy

At Sorlex™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.


 

Returns

 


We accept returns within 14 days from the date of delivery.


To qualify for a return:

 

  • The product must be unused

  • The product must be in its original packaging

  • The product must be in the same condition as received

  • Proof of purchase is required

 


For hygiene and safety reasons, we cannot accept returns on products that have been used, opened, or damaged after delivery.


 

Refunds

 


Once your return is received and inspected, we will notify you of the approval or rejection of your refund.


If approved:

 

  • Refunds will be processed to your original payment method.

  • Please allow several business days for the refund to reflect in your account.

 


 

Non-Returnable Items

 

 

  • Used products

  • Opened items

  • Products returned after 14 days

 


If you wish to request a return, please contact us at:

sorlex.store@gmailcom